Privacy Policy
Last updated: January 11, 2026
Introduction
PrimeAxisSystems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed revenue operations services, including missed-call text follow-up, after-hours intake, booking workflows, and internal routing solutions for home service businesses.
Information We Collect
We collect information that you provide directly to us and information generated through our intake management services:
Contact Information: Name, email address, phone number, and business details when you book a consultation or use our services.
Call Data: Inbound call records, timestamps, and caller information processed through our intake systems on behalf of our clients.
Communication Records: Text messages, booking requests, and follow-up communications managed through our platform.
Business Information: Details about your home service business, intake workflows, and operational needs.
How We Use Your Information
We use the collected information for the following purposes:
To provide and maintain our managed intake and booking services
To process missed-call text follow-ups and after-hours communications
To route leads and booking requests to the appropriate team members
To analyze and improve our service delivery and intake workflows
To communicate with you about service updates and support
To comply with legal obligations and protect our rights
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers: With trusted third-party vendors who assist in delivering our intake management services.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Legal Requirements: When required by law or to protect our legal rights.
With Your Consent: When you have given us explicit permission to share your information.
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Call records and communication data are retained according to our service agreements with clients.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and receive a copy of your personal data
Request correction of inaccurate information
Request deletion of your personal data
Object to or restrict processing of your information
Data portability rights
To exercise these rights, please contact us at the email address below.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected]